SevylorOutlet.com
Policies:
Are all Sevylor boats and kayaks approved by the Coast Guard?
All boats are certified by the National Marine ManufacturerÕs Assn. The Coast Guard does not approve the boats Š they only establish guidelines to be used.
Are Sevylor kayaks recommended for whitewater use?
The TahitiÕs (K79, K79V, K79HF) are all recommended Class 2. The SVX100 and SVX200 are rated for Class IV. These ratings are all contingent on the expertise of the individual user.
What is the thickness of the material used in SevylorÕs products?
All boats and kayaks are manufactured of either high grade, heavy duty PVC or nylon reinforced PVC. The actual thickness depends the intended use of the product. Pool toys are not made for whitewater use and are constructed appropriately.
Other factors that determine fabric thickness are - Color, - Texture, - UV inhibitors, - Elasticity, and - Stretch. Clear is inherently less strong than solid black. Clear fabric needs to be thicker than colored fabric. All of this is built into the design of the inflatable to give you an item that will perform as intended.
Do I need to register my boat?
Regulations vary from district to district. Please check with your local Department of Motor Vehicles for the requirements in your area. Most states require registration when a motor of any type is added.
How do I find a leak in my product?
Using a spray bottle and soapy solution, thoroughly spray sections of your inflated product watching for bubbles. Make sure to check around all valves and seams.
How do I repair a pin hole?
Pin holes can be repaired very quickly using either the patch kit you received with your product or by using Air Seal (AS1). It only takes a few minutes for Air Seal to dry completely.
How do I repair a seam separation?
Seams can be repaired easily using our Seam Seal. This repair technique must be dried overnight. Larger seam separations should be repaired by Sevylor or an authorized repair station.
What type of cleaner can I use on my boat?
All products can be cleaned with any mild household cleaner.
How should I store my product when not in use?
All products can be stored easily. Make sure product is clean and dry before packing away to prevent mildew. One suggestion is to roll up deflated product and store in a canvas duffle bag.
How do you inflate a Boston Valve?
Make sure the valve is screwed into the valve base securely. Unscrew the top and attach the hose of any inflator designed for use with low pressure, high volume PVC products.
Do we sell adaptors so Sevylor products can be inflated at a gas station?
We do not make any sort of adaptors for this purpose. Inflating your product using any type of compressor will completely void your warranty. This is detailed in all instructions which come with the products.
Why does my kayak keep going in circles?
Since inflatable kayaks are very light they are subject to wind and water currents. This can be controlled somewhat by paddling close to the kayak and sitting forward. Another way to help is by purchasing a Skeg to attach under the rear spray cover. This will help the kayak run straighter and eliminate some of the zig zagging.
SevylorOutlet.com ships most products on the same business day for orders received by Noon ET. Noon (ET) is the official cut off for same day shipping. We do our very best to get everything out on the day you order, but we can't always meet our goal.
The shopping cart will calculate the shipping automatically during checkout. You may cancel your order at any time during the process. Shipping costs are based on the final weight of the items ordered, the destination zip code, and the speed of delivery option you selected during checkout.
We charge whatever the couriers charge us and pass on any volume discounts we receive. Because we ship from various warehouse locations, we rely on the rate calculator to figure the shipping for you.
International order shipping costs must be manually checked after the order has been placed to make sure the pricing is correct. Depending upon the destination, we have options that may cost less than UPS. We also require additional identification for international shipments.
You will be contacted if an item is not available.
We appreciate having "Must Have" dates entered in the checkout notes to help us be sure you have chosen the correct shipping option. If we know you can't have the item before the date you specify, we will contact you.
Please note that if you don't check your email regularly, you might not see the notice. With the exception of shipments to HI, PR and AK, as explained during checkout, we will not upgrade your shipping without your approval. When in doubt, spend the extra couple of dollars to make sure you end up with a timely delivery. We don't want you to be disappointed.
If your order is urgent, please put that in the checkout notes and EMAIL
US to make sure that the order has made it to the sales staff and is moved to the top of the pile.
We do not charge your card until we have started the process to put your items in motion. Special orders and short-term backorders are charged when the order is placed so the shipment won't be delayed. You will be notified of longer backorders and given the option to cancel or wait for those items. In stock items will be shipped and charged.
Note: We do not backorder items for International shipments. Additional shipping charges will be incurred if we cannot send the entire order in one shipment. You will be contacted with the additional costs and given the option of continuing with the balance of the order.
We warehouse about 6,000 of the items we sell. The rest come via direct shipment from our suppliers. Depending upon the location of the item you order, our shipping choices are limited. Most drop-shipped products cannot be shipped directly to you via US Post Office. UPS is the most common method of shipment.
We can have the items delivered to our warehouse and then send them through the Post Office, but it can delay your order and may add to the final delivery cost. We don't mark it up, but if we have to pay to get the package to us and then re-ship to you, we will add the costs to your bill.
We do our best to ship all orders that arrive by Noon ET out the same business day. It doesn't always happen, but 99% of the time we meet our goal. It can take a day to find an out-of-stock item from a supplier. For this reason, we tell you in the confirmation email that we can take 1-2 business days to ship your order. As stated above, we appreciate "Must Have" dates mentioned in the order notes.
Orders placed between Noon Friday and Noon Monday are not processed until Monday. The shipping companies don't pick up on the weekend and our suppliers are closed.
Please note that failure to plan ahead on your behalf does not constitute an emergency on our end. We will work hard to get your product to you ASAP. However, we are not mind readers. Please don't expect us to know that you have to have something by a certain date. The more information you provide, the better we can meet your needs.
The 4 options for delivery are
Ground,
3 Day Select,
2nd Day Air and
Overnight.
Speed of delivery applies to in stock items only. If it has to be special ordered, you may have to wait a bit longer. When in doubt, ask.
All shipping days are business days, which are Monday through Friday. Weekends and Holidays do not count in the process. An Overnight order placed after Noon on Friday or on Saturday or Sunday will not arrive until Tuesday.
Speed of Delivery is based on the day we ship, not the day you place the order. Please build this into your expected delivery day. See Shipment Date above.
Ground:
UPS Ground, FedEx Ground, US Post Office Mail.
2-14 days depending upon your location. West Coast deliveries will be at least 5 business days, but can take longer, so plan ahead.
Newly available to AK, HI, or PR.
3 Day Select: UPS 3 Day Select, FedEx 3Day Service.
2-3 business days for most locations in the US. UPS and FedEx do not count the day the package is entered into their system, so a package shipped on Tuesday usually arrives on Friday. This allows most people to receive their packages before the weekend if they plan ahead.
Not available to AK, HI, or PR. See the chart below.
2nd Day Air:
UPS 2nd Day Air, FedEx Standard
In stock items ordered on Tuesday before Noon EST generally arrive Thursday. This service isn't available on all items or in all areas. When in doubt, ask in checkout notes. This is the standard option for AK, HI, or PR.
Overnight: UPS Next Day Air, USPS Express Mail, FedEx Overnight
Order before Noon EST, get in stock items tomorrow. This service is not available everywhere in the US. Some places, especially Rural America, are 2 day service no matter what you want.
Speed of Delivery Table - Estimated delivery day based on order day. Noon ET cut point.
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Ordered:
|
Mon
|
Tue
|
Wed
|
Thu
|
Fri
|
Sat
|
Sun
|
|
Ground
|
3-14 days
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3-14 days
|
3-14 days
|
3-14 days
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3-14 days
|
3-14 days
|
3-14 days
|
|
3 Day
Select
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Thursday
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Friday
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Thursday
|
|
2nd Day
Air
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Wednesday
|
Thursday
|
Friday
|
Monday
|
Tuesday
|
Wednesday
|
Wednesday
|
|
Overnight
|
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Monday
|
Tuesday
|
Tuesday
|
|
Intl Express
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5-10 days
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5-10 days
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5-10 days
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5-10 days
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5-10 days
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7-12 days
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7-12 days
|
|
Intl Surface
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4-8 weeks
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4-8 weeks
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4-8 weeks
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4-8 weeks
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4-8 weeks
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4-8 weeks
|
4-8 weeks
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We cannot control delivery once the package is in the hands of the carrier. All estimated delivery times are provided by the carriers. Delivery guarantees are the responsibility of the delivery service.
International shipping can be significantly delayed by Customs.
UPS and
FedEx cannot deliver to a Post Office Box.
We are always willing to ship at whatever level of service you require. Click the appropriate button during checkout.
Please note that 3 DAY SELECT does not mean 3 days from your order date. UPS and FedEx do not count the day the package is entered into their system, so a package shipped on Tuesday usually arrives on Friday. This allows most people to receive their packages before the weekend if they plan ahead.
If the package absolutely has to arrive by a certain day, you need to use 2nd Day Air or Overnight or allow sufficient time. The table above shows shipping times. Please also use the SPECIAL INSTRUCTIONS field during checkout to tell us of your Must Have Date.
Some items are oversized and incur additional charges. We do our best to have the rates reflect this, but occasionally will need to notify you after the order has been placed.
Shipping is automatically calculated during checkout. You may cancel at anytime during the transaction. We charge whatever it costs us to send the packages (shipping costs, packaging, labels, etc). To calculate the rate, we need your zip code, which is why the rate shows up at the end of the transaction.
Occasionally, we have an incorrect ship weight in the database. The most common error we find is to have the decimal place in the wrong spot. This makes a 2.4 pound package show as 24 pounds and shipping comes up at a ridiculous rate.
If the rate seems wacky, it probably is. Instead of canceling the order, please put a note in the comment section and ask us to confirm the actual shipping before sending the order. We always appreciate the feedback to reduce the errors in our site.
Note: All shipping costs are non-refundable. This expense is the same as paying for gas to get to the store. See the Returns and Refunds sections for specifics.
Will you ship overseas?
We ship worldwide. To protect you, the cardholder, and our company against fraudulent use of credit cards, we must verify your identity before completing international orders. Please fax a photocopy of the front and back of your credit card along with a Photo ID to us at +518-962-4582. You can also send a digital image via email if this is easier.
For domestic orders, we can check your shipping address with a quick phone call to the credit card processing center. This option is not available to us for cards issued on banks outside the USA.
Some countries will impose taxes or duty fees on the products we ship. All expenses of this nature are the sole responsibility of the buyer. In general, we have no knowledge of the amount and no way to find out. Placing an order authorizes us to charge your card for any back-billed fees that come to us from the shipping firm.
Note: We do not backorder items for International shipments. Additional shipping charges will be incurred if we cannot send the entire order in one shipment. You will be contacted with the additional costs and given the option of continuing with the balance of the order.
We send most overseas orders via US Post Office Parcel Post Air or Express service. The shipping varies by country and we do our best to be accurate. The quotes are usually a little high. We don't know the final amount until we deliver the package to the Post Office. A credit is issued for any overage we might charge.
To most places in the world, Express Shipping takes 5-7 days. However, we have no control over Customs (or anything else) once the package is given to the Post Office. We cannot trace packages sent overseas via surface mail. If it doesn't arrive in a timely fashion, there is nothing we can do to speed it up. By Postal Regulations, lost shipment claims cannot be filed for 90 days.
We recommend that you select the fastest shipment possible or plan on a minimum of 60-90 days for delivery to avoid disappointment. Surface shipment speed is listed as 4-8 weeks, but you should allow 8-10 to be safe. Some countries are really good about clearing Customs, others are terrible.
All items that go overseas have to come to our offices in Westport and are then shipped out. Depending upon the item, this can add a few days to the process.
To avoid disappointment, we strongly recommend using UPS or FedEx Air services for delivery.
Military addresses have US Post Office restrictions, plus the occasional country restriction. Generally we can send anything that isn't hazardous. Some very large boxes cannot be delivered through this service.
How much is this item?
All prices are in US Dollars. Your credit card company will convert the price to local currency when you place the order. The banks offer a better rate using your credit card than we can get for an individual transaction.
Pricing for items is displayed on pages for single items. Some pages summarize a list of items. A link from the list will take you to the details for the product. If the item is currently available, a Put In Cart button along with the price will be shown.
We do our best to have accurate pricing. We are, however, human and mistakes are made. Sometimes a price is too high, sometimes we have an item displayed at zero. Just as you expect us to fix a high price, we expect your understanding when we explain that an item was priced too low.
We update most of our item pricing daily via an automatic script, but some suppliers do not provide us with daily data. We manually update items whenever we are aware of a price change. We apologize when a mistake is made and appreciate hearing from you if you notice an error so that we can correct it as soon as possible.
Is this item in stock?
We maintain a 92-98 percent fill rate depending upon the season. However, with over 130,000 items, this means that several thousand items can be out of stock at any given time. On occasion the item is backordered at the factory level and we cannot get it to you. We're sorry when this happens, but it is beyond our control.
Much of our database is updated daily. The sales are posted overnight. Generally, if the website says we have an item in stock with a displayed quantity, we have the item. If getting your order is critical and the quantity shows only a few in stock, please tell us in the checkout notes that you need the item and ask us to contact you if the item is not in stock.
We stock nearly all of the Sevylor items in our warehouse. We bring in a truckload of product as needed. When we run out of an item, Sevylor will ship from their headquarters for us. Even if the stock shows zero, we can almost always get the item to you in a timely fashion. The exception is when an item is discontinued or sold out for the season.
Items marked (d/c) are discontinued. In some cases a discontinued item will have quantity available and a price. When the quantity available disappears, the item is no longer available.
Where Is My Order?
Before you contact us, check the date you placed the order. Figure out the next business day available for processing the order, add one day, and then add the number of business days needed for the shipment service you selected. Prior to that date, your package is unlikely to arrive. The Speed Of Delivery Table above gives a good estimate of delivery times.
What is your Return Policy?
We do our best to be flexible with returns. We understand that ordering from a catalog is different from carrying a product to the register and expect more returns than a store would encounter. Basically, if you are reasonable, we are reasonable; we'll work with you.
Return instructions are included with the invoice emailed to you at the end of the transaction. Within 30 days of receipt, you may use the instructions to make a return. If you no longer have the email, let us know and we'll resend it to you.
Return shipping is refunded only if we made an error in fulfilling your order or if the product is defective. In all other situations, the return shipping is the expense of the customer. View the return shipping as the gas money you spent to return a tool to Sears.
Special Order Items may only be returned if the manufacturer will allow us to return the item. They are handled on a case-by-case basis. In general, consider a Special Order Item as non-returnable.
International shipping costs are not refundable under any circumstance.
Note: Swimwear is not returnable under NY Health Code Laws.
Sevylor Items:
We handle the warranty for all the Sevylor products sold from our store or website. Depending upon the item, we may have you send a piece of the item to indicate it was destroyed or have you return the item to be repaired and sold as a refurbished model. We will replace the item you purchased with new product.
General Merchandise:
- Unopened items in resellable condition may be returned within 30 days for a merchandise refund.
- Opened items that can be repackaged into resellable condition may be returned for a merchandise refund.
- Marine electronics may only be returned if unopened.
- Ignition parts and all engine electronic or electrical items may not be returned.
Used or inflated items will be dealt with on a case by case basis. If we cannot offer the item for sale as new, a 15 percent restocking fee may be assessed or we may determine that the item cannot be returned. Items with missing parts cannot be accepted for return. If we can buy the parts needed, the cost of their purchase and delivery will be deducted from your refund.
Contact us for returns on defective items. The return depends upon the warranty. Most items should be sent to us, but some go directly to the manufacturer.
What is your Refund Policy?
Refunds are issued after the returned product has been received and inspected. Refunds are issued in the same form as payment was received for the original order. Please allow a up to 30 days from the time the package arrives at our warehouse for the credit to be processed.
Shipping costs to get the order to you are non-refundable. The exceptions are cases where a guaranteed delivery service failure has occurred on behalf of the courier or if we made an error. Refunds for service failures are processed when the courier recognizes that they
have not met their guarantee and have issued a credit to us for your order.
For defective merchandise, you only have to pay for delivery once. The replacement merchandise is sent at our expense.
How can I exchange an item?
If you need a different item or need to exchange a defective item for a new one, the exchange can be handled in two ways.
- Speed Exchange: We issue an RMA for the merchandise to be returned, charge your card for the new item and ship it right away. You return the original merchandise and a credit is issued when the item is received and processed. This is the fastest way to get a replacement item.
- Normal Exchange: We issue an RMA for the merchandise to be returned. You return the original merchandise and we ship a new item. This takes a bit longer, but does not cost you any additional money up front.
See Returns above for an explanation of who pays the shipping for exchanges.
We're sorry, but new shipments can only be sent after either payment is made for the new shipment or the original is returned and received in-house.
How can I pay?
We can process your order most efficiently with payment from a credit card. We accept MasterCard, VISA, Discover, and American Express. We will accept checks, money orders, and Wire Transfers as well. Place your order online. During the checkout procedure, enter "Sending (appropriate option)" in the credit card number box. This will allow the order to be created and provide you with an Order Number to send with your remittance. We will keep the order active for 14 days to allow payment to arrive.
Money Orders are treated as cash and orders are shipped immediately. Checks must clear the bank before we can ship. Please allow 14 days for this to happen.
We're sorry, but we do not ship any packages on a C.O.D. basis.
Do I pay Sales Tax on my order?
Sales Tax must be charged on any delivery made inside New York State. If you have a NYS Billing Address but have your order delivered to another state, it is Tax Exempt. The rate calculator will request your county for delivery and add the appropriate Sales Tax if your order is taxable. Certain items are Tax Exempt within NYS. The US Flag (not the Yacht Ensign) and the NYS Flag are never taxed. Items for resale are Tax Exempt. We must have a valid Exemption Form on file for your company to remove the tax. The rate calculator will tax your order. We adjust the invoice manually during processing.
May I have a tracking number?
Tracking numbers are generated by the shipping firm used to deliver your package. Depending upon the location of the item, we can have the carrier email us the tracking number. We are working on an automated system to email this information to you as soon as we
receive it. This is not available from some vendors and some warehouses.
USPS packages have a delivery confirmation number that isn't terrible useful.
You made a mistake on my order.
You're probably right and we're sorry it happened. We're humans assisted by some pretty good computers, but we're still human. We do our best to get it right the first time, and better than 99 percent of the time we succeed. When we make mistakes we work hard to correct
them. Please be sure to provide us with order numbers, your name and address and the specifics of what was or was not shipped so we can solve the problem as quickly as possible.
May I call in my order?
We strongly encourage you to place the order online. We process web-based orders first and then answer the phones.
See the Safe Shopping Guarantee below for security issues.
Part of our discount pricing is because we can handle orders online more efficiently than we can if they are called in. In addition, the website calculates shipping automatically, generates an email confirmation of your order, allows us to send you the invoice via email once things are shipped and automates tracking number generation.
Tracking numbers automatically interlink with the web order to allow us to keep an eye on your order or find it more quickly if it goes astray. You also eliminate all chances of data entry errors when giving us your name, address, phone or credit card number on the phone. Since you entered the data, you know it is correct.
Is my credit card safe?
You never have to worry about credit card safety. Period.
No one has ever had a card number stolen during a secure website transaction. Card number have been stolen by hackers from accounting systems that were accessible from the web. To protect you and us, we keep our accounting system on a separate set of computers.
Our checkout page details the procedures we use to protect you against fraudulent use (others using your card). Stolen cards are the most common reason for us to reject a sale.
We guarantee that every transaction you make at SevylorOutlet.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at SevylorOutlet.com. See guarantee details below.
Why are we so safe?
Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that
it cannot be read as the information travels over the Internet. When we send you a confirmation, we suppress the credit card info in our email.
Still don't want to use your credit card on the Internet?
No problem. Just complete our order form online. Enter "Sending Check" or "Calling in Card". You may call us with your name and order number to give us the card number over the phone. See our check acceptance policy if you don't have a credit card.
Guarantee Details:
1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, SevylorOutlet.com will cover the entire liability for you, up to the full $50. SevylorOutlet.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at SevylorOutlet.com while using the secure server.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We prosecute fraudulent use as a Federal offense through the Secret Service. Please settle issues with your children or spouse without involving us.
Do I have to sign for delivery?
Generally, we do not make a signature mandatory. However, most delivery services will require a signature for their records. The drivers generally have the option of leaving a package at your door with a "Driver Release". The driver is responsible if your package disappears. It is up to them, not us, to decide if a delivery notice is left at your door.
Put the package behind the 3rd bush on the North side....
None of the delivery services have space for this type of description in their computer systems. If your local driver knows how you like packages left, that's great! If not, you'll have to leave a note for the driver on your door if you will not be available to accept delivery.
E-Mail sales@shipstore.com with any questions.
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