Our Number 1 Question: Do you ship Internationally?
Answer: Yes, we do. Please follow the
International Orders link next to the Contact Us link on each page of the website for details.
Order Status
Are you looking for the status of your order? To check status of an order, please enter your zip code and web order number below.
NOTE: All contact for Amazon-based orders should handled through the Amazon site. Amazon wants a complete record of all communication through their servers.
With orders placed before Noon ET, please allow until the end of the business day for your order status to be updated: roughly 8 pm ET. We have to enter the details before you can see anything.
This will not update over the weekend.
Not all shipment locations have automated tracking available.
If your item is coming from a remote warehouse, nothing will ever appear in this link. Your order will just arrive.
Note: This will only work with US orders.
International shipments cannot be checked online at this time.
Please read the above before you email us with questions.
Regarding International Orders: - Yes , we ship world-wide. Please follow the
International Orders link that appears at the top of each page on the website or
Click Here for details.
Contact Us
Do you need to contact Customer Support?
Amazon customers - please go to Amazon and use their system. Look up your order under Your Account and use the links there. The
most efficient way to receive timely, relevant assistance is to use the
E-Mail Us link that appears on
every item page throughout the website.
Using the link on the item page tells us what you are considering. It saves time for everyone if we know this information. You may also complete the form below which will be routed to a customer service representative qualified to address your question(s).
Most efficient method of contact does
Not mean instantaneous response. We still have to open, read, research and respond to your email. Processing orders is our priority. Depending upon the day, we could get back to you right away, or it could be 24-48 hours.
Please include all relevant information including manufacturer, model, serial number, color, year, and/or your web order number to accelerate processing of your inquiry. The more information we have, the better we can assist you.
Note: If you use Spam Filters, make sure e-mail from ShipStore.com is allowed to pass through (Sales@ShipStore.com).
Especially Earthlink users: Your spam filter will issue a challenge that we won't see and you'll never get our reply. You must put Sales@ShipStore.com on your approved list before you send us a note.
A note on Item or Product questions: Every page of the website has an
E-mail Us link at the bottom. Please use it.
This link automatically puts the Item Number in the subject so we can tell what you were visiting. For items you can find on the website, if you send us a question from this page without the full part number, we can't tell what item you visited. If you go back the Item Page and use the
E-mail Us link on that specific page, we already know half the answers when you contact us.
If you wish to use the form, be sure you include the manufacturer, the complete part number and enough information for us to identify your needs. Asking us questions without fully identifying the part only adds to the questions we have to ask you. Use the
Item Page E-Mail Us Link to get the best service.
Regarding International Orders: - Yes , we ship world-wide. Please follow the
International Orders link that appears at the top of each page on the website or
Click Here.
If you insist on calling us, please read the above and think twice before using the phone to slow down the process of letting us help you. Seriously. Put down the phone and send us an email. You ordered online because it is efficient. We communicate online for the same reason.
If you just have to call us, please, please, don't email us and then call. This will slow down any response as we end up duplicating our efforts.
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